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SHIPPING & RETURNS

SHIPPING POLICY

At MatteGear, we strive to provide efficient and reliable shipping for all orders. Please review our shipping policy to understand the details and procedures regarding the shipment of your purchases:

 

Order Processing Time:

 

- Fulfillment Period: Once your order is placed, it will typically take 3–7 business days for us to process and prepare your order for shipment. During this time, we ensure that your items are carefully inspected, packaged, and made ready for delivery.

 

Shipping Methods and Timeframes:

 

- Domestic Shipping (USA): For customers within the United States, we offer a shipping timeframe of approximately 3–4 business days once the order has been shipped. Please note that this estimate is based on standard shipping methods.

 

- International Shipping: For our valued international customers, the shipping timeframe can vary depending on your location. Typically, international shipping can range from 6–20 business days, depending on customs clearance and local postal services. Please keep in mind that customs policies and procedures can impact the delivery timeframe.

 

Shipping Locations:

 

- Global Presence: We work with an on-demand order fulfillment company that operates facilities in multiple countries, including the USA, Canada, Mexico, Brazil, UK, Spain, Latvia, Japan, and Australia. This enables us to efficiently process and ship orders from various regions, reducing shipping times and ensuring prompt delivery.

 

Shipping Costs:

 

- Shipping fees are calculated based on various factors, including the destination, weight, and size of the package. The applicable shipping charges will be displayed at the checkout before you finalize your purchase. We strive to provide transparent and competitive shipping rates to ensure your satisfaction.

 

Order Tracking:

 

- Tracking Information: Once your order is shipped, we will provide you with a tracking number and relevant shipping details. You will receive a shipping confirmation email that includes this information, allowing you to track the progress of your package. Please note that tracking updates may take up to 48 hours to appear.

 

Customs and Duties:

 

- International Orders: If you are placing an international order, please be aware that additional customs fees, import taxes, or duties may be imposed by your local customs office. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees and regulations.

 

We strive to ensure the accuracy and efficiency of our shipping process. However, please note that unforeseen circumstances, such as weather conditions or logistical issues, may occasionally cause delays. If you have any concerns about the status of your shipment or encounter any issues, please don't hesitate to contact our customer support team for assistance.

 

Thank you for choosing MatteGear. We are committed to providing a seamless shopping experience and delivering your favorite sports team stickers to your doorstep in a timely and reliable manner.

 

- The MatteGear Team

RETURN POLICY

​At MatteGear, we strive to ensure your complete satisfaction with every order. Please review our return policy below for details on returns, refunds, and exchanges:

 

Returns and Exchanges:

 

- Returns: We do not offer returns or exchanges for items that are ordered in the wrong size, color, or design. To ensure you make the right choice, please refer to our sizing charts, available in the product description section for each item on our store. If you have any questions or need assistance, please reach out to our customer support team before placing your order.

 

- Wrong or Damaged Items: We understand that mistakes can happen. If you receive the wrong items or if your order arrives damaged, please contact us at our Contact page within a week of receiving your order. Please provide your order number and include photos of the wrong or damaged items. We will promptly address the issue and work with you to find the best solution, which may include sending a replacement or issuing a refund.

 

Refunds:

 

- Eligibility: Refunds are only offered to customers who receive the wrong items or items that are damaged during shipping. If you believe you qualify for a refund, please contact us at our Contact page with photos of the wrong or damaged items. Our team will assess the situation and guide you through the refund process.

 

Shipping Costs:

 

- Return Shipping: If a return or exchange is authorized due to our error (e.g., wrong or damaged items), we will provide instructions for the return shipment. In such cases, we will cover the return shipping costs. Please do not return any items without prior authorization.

 

Note: The product fulfillment and shipping services are provided by Printful. Please refer to their return policy for more information on general returns and any specific guidelines or requirements they may have.

 

We are committed to resolving any issues promptly and ensuring your satisfaction. If you have any further questions or need assistance regarding returns, refunds, or exchanges, please don't hesitate to reach out to our customer support team. We are here to assist you.

- The MatteGear Team

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